DELIVERY INFORMATION

*** COVID-19 Outbreak - Some Delays are Possible ***

We are still operating during the outbreak, and in most cases parcels will be posted out either the same day or the next day.

Please be aware though, that Royal Mail and Parcelforce have suspended their delivery guarantees, and some parcels have unfortunately been delayed (taking up to two weeks in the worst case scenario), but are ultimately arriving safely at their destination.  We ask you to be patient during these difficult times and make extra allowances for delays to the postal system.  

If you require products urgently - some of the product range are available on Amazon Prime, which offers quick and reliable delivery.   We also offer pick up from Rowde for local customers, and our products are also available from Wadswick Country Store (Corsham) and Hat2Hoof (Broad Hinton).


GENERAL DELIVERY INFORMATION

For orders worth £200 or above postage is free of charge. 

Wherever possible we dispatch orders received on weekdays before 1300 on the same day.  There are no dispatches at weekends or on public holidays.

Local customers can pick up orders directly from our premises.  Telephone or email us an order (rather than ordering from this website)  at least a few hours ahead so we can have it ready. 

UK (excluding Highlands, Islands and N. Ireland)

We use Royal Mail as standard up to 2kg (inclusive of packaging) and Parcelforce services for parcels over 2.0kg.

Currently the charge for Royal Mail Standard  (usually 2-3 days):

£3.10 for parcels up to 1kg    £3.95 up to 2kg

and Royal Mail First Class (usually next day) is:

£3.90 up to 1kg                       £5.50 up to 2kg

and UK Courier charge (usually next day):

48 hour service up to 5kg:  £5.50

24 hour service 2kg - 10kg:   £7.48

24 hour service 10kg - 25kg  £9.99

Highlands, Islands and N. Ireland

Please note this includes postcodes:  IV except IV4-9 and IV63, PA20-PA78, PH17-50, KW, HS, ZE, BT, IM, JE, GY postcodes   

2kg - 15kg  £14.99,  but if we can split the parcel and send the two parcels by Royal Mail, we will do so, and refund any savings.

15kg - 25kg  £19.99

We apologise for these additional charges but we have been subsidising courier deliveries to these postcodes at considerable expense.  Even the price of £14.99 is subsided at our own cost.

International Delivery: Europe

For parcels up to 2kg we use Royal Mail International Standard.   This is not tracked.  If you prefer to have your parcel tracked and signed for, please email us for a price - bitebackproducts@btinternet.com

 Over 2kg we charge a flat rate of £17.99

International Delivery - Rest of the World

Please email us for a price at bitebackproducts@btinternet.com

We are unable to sell our products to N. American countries due to insurance exclusions.

Australia and New Zealand -  our products are available from the website of our distributor: Grosvenor Park Products 

South Africa - our products are available from Garland Equine, please contact lizelle@garlandequine.co.za.






          

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