DELIVERY INFORMATION

DELIVERY INFORMATION

We only charge our customers the delivery rate.  We do not charge for packing or handling. 

For orders worth £200 or above postage is free of charge. 

Wherever possible we dispatch orders received on weekdays before 1500 on the same day.  There are no dispatches at weekends or on public holiday.

Local customers can pick up orders directly from our premises.  Telephone or email us an order (rather than ordering from this website)  at least a few hours ahead so we can have it ready. 

UK (excluding Highlands, Islands and N. Ireland)

We use Royal Mail as standard up to 2kg and next day UK Mail or UPS courier services for parcels over 2kg.

Currently the charge for Royal Mail Standard  (usually 2-3 days):

£2.85 for parcels up to 1kg    £3.85 up to 2kg

and Royal Mail First Class (usually next day) is:

£3.35 up to 1kg                       £5.50 up to 2kg

and UK Courier charge (usually next day):

2kg - 5kg   £6.49;   5kg - 10kg  £7.99;  10kg - 25kg  £9.99

Highlands, Islands and N. Ireland

This includes postcodes:  AB31 - AB38 and AB40 - AB56 plus all IV, KW HS, ZE, BT, IM, JE, GY postcodes   

2kg - 15kg  £14.99,  but if we can split the parcel and send the two parcels by Royal Mail, we will do so, and refund any savings.

15kg - 25kg  £19.49

We apologise for these additional charges but we have been subsidising courier deliveries to these postcodes at considerable expense.  Even the price of £14.99 is subsided at our own cost.

International Delivery: Europe

For parcels up to 2kg we use Royal Mail International Standard.  Over 2kg we charge a flat rate of £18.50. This is not tracked.  If you prefer to have your parcel tracked and signed for, please email us for a price - bitebackproducts@btinternet.com

International Delivery - Rest of the World

Please email us for a price at bitebackproducts@btinternet.com

We are unable to sell our products to N. American countries due to insurance exclusions.






          

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