DELIVERY INFORMATION

Orders going to the E.U.:    

Please note that no VAT is charged currently on the products and shipping that you buy from us.  However there may be VAT & Customs Duties to pay when you receive your parcel, please see below for more details.

Parcels under 2kg:   We use Royal Mail International Standard which is an untracked service.  The postage price depends on the weight of the parcel - this will be calculated at Checkout.

Parcels containing goods with a total value of £19 or under (ex-VAT) will be exempt from taxes and duties as they will fall under the E.U. 'Low Value' threshold, however there may be a small clearance fee to pay upon receipt.

Parcels over 2kg:  We use Parcelforce's Euro Economy service, which requires the customer to pay any due taxes and duties at the point of delivery.  We recommend that the total value of the products is £135 or less in order to avoid any duties, but VAT will almost always be due, at the specified rate of your country.  In some countries there is an additional clearance fee to pay to the carrier.  Please do contact us via bitebackproducts@btinternet.com before placing your order and we can try to provide an estimate of fees.

In France and Germany, we also offer Parcelforce's Euro Priority service, which means the taxes and duties are all incorporated into the shipping cost and paid upfront. You can select this service at Checkout.  Please be aware, though, that these parcels are subject to more Customs scrutiny and are therefore taking longer than the Economy service.

**Delays are possible with all E.U. parcels with the adoption of the new customs processes**

General Delivery Information

For U.K. orders worth £200 or above postage is free of charge. 

Wherever possible we dispatch orders received on weekdays before 1300 on the same day.  There are no dispatches at weekends or on public holidays.

Local customers can pick up orders directly from our premises.  Telephone us on 01380 725952 or email us an order (rather than ordering from this website) at least a few hours ahead so we can have it ready. 

U.K. stockists include Wadswick Country Store (Calne), Hat2Hoof (Wootton Bassett), and Hilden Animal Feeds (Hildenborough, Kent).   

We also sell on Amazon, delivery is next day on most of the range for Prime customers, although it's a more expensive way to buy!


UK (excluding Highlands, Islands and N. Ireland)

We use Royal Mail Tracked as standard up to 2kg (inclusive of packaging) and Parcelforce services for parcels over 2.0kg.

Currently the charge for Royal Mail Standard Tracked (usually 2-3 days):  £3.50 for 0-1 kg and £3.95 for 1-2kg.

and Royal Mail First Class (usually next day) is:  £5.00

and UK Courier charge (usually next day):

48 hour service up to 5kg:  £6.65

24 hour service 2kg - 10kg:   £7.99

24 hour service 10kg - 25kg  £9.99


Highlands, Islands and N. Ireland

Please note this includes postcodes:  IV except IV4-9 and IV63, PA20-PA78, PH17-50, KW, HS, ZE, BT, IM, JE, GY postcodes   

2kg - 15kg  £14.99,  but if we can split the parcel and send the two parcels by Royal Mail, we will do so, and refund any savings.

15kg - 25kg  £19.99

We apologise for these additional charges but we have been subsidising courier deliveries to these postcodes at considerable expense.  Even the price of £14.99 is subsided at our own cost.


International Delivery - Rest of the World

Please email us for a price at bitebackproducts@btinternet.com

We are unable to sell our products to N. American countries due to insurance exclusions.

Australia and New Zealand -  our products are available from the website of our distributor: Grosvenor Park Products 

South Africa - our products are available from Garland Equine, please contact lizelle@garlandequine.co.za.





          

Sign up to our newsletter for all of our latest news, product updates and information