DELIVERY INFORMATION

EU orders

With the late agreement of a trade deal between the UK and EU, and the COVID-19 outbreak disrupting travel across the English Channel, this is a challenging time for our postal couriers.

As of 29/12/20, Royal Mail services to the EU were still operating.  This applies to all parcels UNDER 2kg.   

Parcelforce services to the EU are currently suspended - this affects all parcels over 2kg,    We're hoping that services will resume w/c 4th January 2021 and will keep this page updated with the latest information we have.

*** COVID-19 Outbreak - Some Delays are Possible ***

We are still operating during the outbreak, and in most cases parcels will be posted out either the same day or the next day.

Please be aware though, that Royal Mail and Parcelforce have suspended their delivery guarantees, and some parcels have unfortunately been delayed but are ultimately arriving safely at their destination.  We ask you to be patient during these difficult times and make extra allowances for delays to the postal system.  

If you require products urgently - some of the product range are available on Amazon Prime, which offers quick and reliable delivery.   We also offer pick up from Rowde for local customers, and our products are also available from Wadswick Country Store (Corsham) and Hat2Hoof (Broad Hinton), and Hilden Animal Feeds in Hildenborough.

GENERAL DELIVERY INFORMATION

For U.K. orders worth £200 or above postage is free of charge. 

Wherever possible we dispatch orders received on weekdays before 1300 on the same day.  There are no dispatches at weekends or on public holidays.

Local customers can pick up orders directly from our premises.  Telephone or email us an order (rather than ordering from this website) at least a few hours ahead so we can have it ready. 

UK (excluding Highlands, Islands and N. Ireland)

We use Royal Mail Tracked as standard up to 2kg (inclusive of packaging) and Parcelforce services for parcels over 2.0kg.

Currently the charge for Royal Mail Standard Tracked (usually 2-3 days):  £3.50 for 0-1 kg and £3.95 for 1-2kg.

and Royal Mail First Class (usually next day) is:  £5.00

and UK Courier charge (usually next day):

48 hour service up to 5kg:  £5.50

24 hour service 2kg - 10kg:   £7.48

24 hour service 10kg - 25kg  £9.99

Highlands, Islands and N. Ireland

Please note this includes postcodes:  IV except IV4-9 and IV63, PA20-PA78, PH17-50, KW, HS, ZE, BT, IM, JE, GY postcodes   

2kg - 15kg  £14.99,  but if we can split the parcel and send the two parcels by Royal Mail, we will do so, and refund any savings.

15kg - 25kg  £19.99

We apologise for these additional charges but we have been subsidising courier deliveries to these postcodes at considerable expense.  Even the price of £14.99 is subsided at our own cost.

International Delivery: Europe

For parcels up to 2kg we use Royal Mail International Standard service, which isn't tracked.  If you prefer to have your parcel tracked and signed for, please email us for a price - bitebackproducts@btinternet.com

Over 2kg we use Parcelforce Euro Economy, which is a tracked service.

Both these services will be subject to local import duty and tax from the 1st January 2021, which must be paid by the customer in order to receive the parcel.   U.K. VAT will not be charged on the products that you order.

Alternatively you can opt for Parcelforce's 'Delivery Duty Paid' service, where all taxes, duties and fees are pre-paid.  This is available for all parcel weights between 0 and 30kg.

International Delivery - Rest of the World

Please email us for a price at bitebackproducts@btinternet.com

We are unable to sell our products to N. American countries due to insurance exclusions.

Australia and New Zealand -  our products are available from the website of our distributor: Grosvenor Park Products 

South Africa - our products are available from Garland Equine, please contact lizelle@garlandequine.co.za.





          

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